Louisville Grows guaranteed to be shipped within 5 business days. If there is an issue with your order, we will contact you prior to shipping.
Refunds/Credits or Exchanges
If your order was purchased directly through louisvillegrows.org and you received an item that was damaged, you will need to contact us (firstname.lastname@example.org) within 10 days of the shipment being received. The damaged item will be returned and will need to be sent to:
1641 Portland Avenue
Louisville, KY 40203
A refund will be issued once the damaged item is received. Refunds/Credits will be issued for the amount of the purchase minus all shipping costs.
All correspondence can be done either via email at email@example.com or writing Louisville Grows 1641 louisville, ky 40203